Here you will find answers to the most frequently asked questions about orders, shipping, pre-booking and the Asgard Points program. If you still have questions, please contact us and we will be happy to help!
Heimdall Geek Store is a store specializing in geek and nerd products, offering a wide range of items such as action figures, statues, prop replicas and much more, all inspired by the geek universe, pop culture, movies, series and games.
To make a purchase, simply browse our website, choose the desired products, add them to your cart and proceed to the payment process.
If a product is out of stock, you can get an email notification to let you know when it’s back in stock. Heimdall Geek Store is constantly updating its stock, so check back soon to see what’s new.
Once you have made your purchase and your item is available in store, you will receive an email with the tracking code for your order. With this code, you can track the delivery status directly on the carrier's website.
We ship anywhere in the world. Shipping costs and delivery times vary depending on your location and the shipping method you choose.
Delivery times vary depending on your location and the type of shipping chosen. During the purchase process, you will be able to see an estimated delivery time for your region.
The weight of the items and shipping costs are automatically calculated in your shopping cart and displayed to the customer when choosing the shipping method.
Orders placed before 1pm on the same day will be shipped on the same day (provided the order has already been paid for). This rule only applies to items with immediate availability. If the item is not immediately available, the delivery time will depend on the information described in the product, whether pre-order or availability, and will take 6 to 10 business days for the delivery process to be completed. Sometimes, for products with availability of 6 to 10 business days, there may be slight delays, related to the delay in sending the item to us by the supplier. Pre-Orders on the website always show the estimated date provided by the Supplier/Brand, which may change close to the estimated launch date (delay or advance).
Multibanco, PayPal, Apple Pay, Google Pay, MBWAY and Credit Card.
Our customers have a maximum period of up to 14 days from the date of receipt of the order to exchange or return the item.
We only accept returns of items in their original packaging, sealed and in
perfect state of conservation.
The item must be returned in person to our store or sent by the customer to our address.
If you have any questions, you can contact us via support email heimdall.geekstore@gmail.com , or via WhatsApp using the numbers 965 414 030 or 913 756 156.
Yes! We offer periodic promotions, exclusive benefits for loyal customers (through our Asgard Points) and discount coupons if you are a member of our WhatsApp channel. Keep an eye on our social media and website so you don't miss out on special offers.
Yes! Our physical store is located on the south bank (Santa Marta do Pinhal), check the opening hours on our website.
We offer products from the main brands in the geek market, such as Funko Pop, McFarlane Toys, Hasbro, IronStudios, among others. Our stock is constantly updated with the latest news from the geek universe.
